Privacy Policy

Introduction

At PlayFrameX Fitness ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way. By using our services, you consent to the practices described in this policy.

This policy complies with the General Data Protection Regulation (GDPR) and other applicable data protection laws. We reserve the right to update this policy at any time, and any changes will be effective immediately upon posting on our website.

Data We Collect

We collect information from you in various ways to provide and improve our fitness services. The types of personal data we may collect include:

• Contact Information: Name, email address, phone number, and mailing address provided during registration or contact.
• Account Information: Username, password, and profile details for members of our fitness programs.
• Fitness Data: Workout progress, achievements, goals, and health-related information you voluntarily share.
• Payment Information: Credit card details or other payment methods used for memberships or services.
• Usage Data: Information about how you use our website, including pages visited, time spent, and device information.
• Communication Data: Records of emails, messages, or other communications with our team.

We may also collect non-personal information such as browser type, IP address, and operating system for analytical purposes.

How We Use Your Data

We use the information we collect for the following purposes:

• Service Provision: To provide access to our fitness programs, track your progress, and personalize your experience.
• Communication: To respond to your inquiries, send important updates, and provide customer support.
• Improvement: To analyze usage patterns, improve our services, and develop new features.
• Marketing: To send promotional materials, newsletters, or special offers (with your consent).
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our terms of service.
• Security: To detect and prevent fraud, unauthorized access, and other security threats.

We do not sell, rent, or lease your personal information to third parties without your explicit consent, except as required by law.

Data Sharing and Disclosure

We may share your personal information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and providing services (e.g., payment processors, email services).
• Legal Requirements: When required by law, court order, or government regulation.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
• Consent: With your explicit consent for specific purposes.

We ensure that any third parties we share data with maintain appropriate security measures and comply with applicable data protection laws.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Typically:

• Account data is retained while your account is active and for a reasonable period after deactivation.
• Communication records are kept for customer service and legal purposes.
• Usage data may be anonymized and retained indefinitely for analytical purposes.

You may request deletion of your data at any time, subject to legal and legitimate business requirements.

Your Rights

Under GDPR and other applicable laws, you have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data (subject to certain exceptions).
• Restriction: Request limitation of processing in certain circumstances.
• Portability: Request transfer of your data to another service provider.
• Objection: Object to processing based on legitimate interests or for direct marketing.
• Withdrawal of Consent: Withdraw consent for processing based on consent.

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days as required by law.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest.
• Regular security audits and vulnerability assessments.
• Access controls and authentication mechanisms.
• Employee training on data protection practices.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. For detailed information about our use of cookies, please refer to our Cookie Policy.

You can control cookie settings through your browser preferences, but disabling cookies may affect the functionality of our website.

International Data Transfers

Your personal information may be transferred to and processed in countries other than Germany. We ensure that such transfers comply with applicable data protection laws by implementing appropriate safeguards, such as standard contractual clauses or adequacy decisions.

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, sending you a notification.

Your continued use of our services after any changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: privacy@playframex.com
Phone: +49 30 1234 5678
Address: Hauptstraße 12, 10827 Berlin, Germany

We are committed to addressing your concerns and will respond to your inquiries as quickly as possible.